Course Content
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Welcome
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Welcome Message
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The Business Tools: Communication Masterclass Wordsearch
Get used to the areas we will be covering in this fun wordsearch.
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Terminology Wordsearch
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Mastering Zoom
- 1 – Overview
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2 -Plans & Pricing
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3 – Zoom Referral and Partnership Program
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4 – Meeting Settings
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5 – Adding In Your Calendar
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6 – User Settings
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7 – Live Closed Captioning
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8 – Creating A Meeting – Part 1
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9 – Creating A Meeting – Part 2
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10 – Creating A Webinar – Part 1
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11 – Creating A Webinar – Part 2
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12 – Mobile Meetings and Webinars
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13 – Scheduling with Calendar
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14 – Managing Your Zoom Recording
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15 – Editing Your Zoom Recording
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16 – Transcribing Your Recording
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17 -Native Integrations – YouTube Upload
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18 – Storage Integrations
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19- Transcribing Your Recording
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20 Conclusion
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Mastering Microsoft Teams
22 Videos Module
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Overview – Microsoft Teams
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The Microsoft Teams Interface
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Attaching the Mobile Application to Your Account
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Inviting Team Members
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Starting A Channel within a Team
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Conversations Inside of the Channel Inside of the Team
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Meet Now within a Channel Within Teams
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Using the Channel Wiki Within The Team
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Adding Microsoft Word
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Conversational Elements of Microsoft Word
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Adding Microsoft Excel
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Add Microsoft PowerPoint To Teams – Part 1
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Adding PowerPoint To Teams – Part 2 – Other Considerations
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Microsoft One Note
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Dictation
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Microsoft Teams Document Sharing
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An Important Note About Document Sharing In Teams
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Microsoft Teams and One Drive
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Microsoft Teams Channel Settings
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Channel Settings – Miscellaneous Top Level Changes
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Add a Website Tab
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Conclusion
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Mastering Zendesk
20 Videos Module
- Overview
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Pricing
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Account Set Up
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E-Mail Set Up
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The Customers Experience with E-Mail Submission
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Setting Up the Guide Center
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Customer Experience with the Guide Center
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Admin – Customer Settings
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Adding Agents – Agent Settings
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Ticket Settings
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Setting a Customer Schedule
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Admin – Account Settings – Part 1
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Admin – Account Settings – Part 2
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Admin – Business Rules – Automations
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Admin – Business Rules – Triggers
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Admin – Channels – Web Widgets
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Admin – Channels – E-Mail – Part 1
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Admin – Channels – E-Mail – Part 2
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Managing Views
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Conclusion – Benchmark Survey
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Mastering SurveyMonkey
20 Videos Module
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Overview
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Pricing and Account Opening
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Referral Program
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Survey Templates
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Creating Surveys From Scratch
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Using the Question Bank
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Creating an Introductory Page
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Creating Additional Survey Pages
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Creating Page Breaks
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Using the Question Builder – Part 1 – Multiple Choice to Rating Scale
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Using the Question Builder – Part 2 – Ranking to Image Choice
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Using the Question Builder – Part 3 – Comment Box To Multiple Textboxes
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Using the Question Builder – Part 4 – Date/Time to Images
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Using the Survey Designer
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Using the Survey Options
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Survey Formatting
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Survey Preview
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Response Collection
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Results Analysis
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Conclusion
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Mastering Chatbots
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Overview
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Pricing
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Account Opening and Notifications
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Settings – Part 1
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Settings – Part 2
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Flows – Part 1
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Flows – Part 2
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Flows – Part 3
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Flows – Part 4
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Flows – Part 5
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Sequences – Part 1
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Sequences – Part 2
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Sequences – Part 3
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Sequences – Part 4
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Rules – Part 1
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Rules – Part 2
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Rules – Part 3
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Replies
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Messages
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Conclusion
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Overview
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Conclusion
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Pricing